Welcome to the new Allied Wheels Direct site!

Frequently Asked Questions

What is Allied's return policy?
  • Wheels must be returned in their original packaging. Credit will not be issued for damaged products returned as a result of non-compliance.

  • Claims for error or shortage of products, must be reported within five days.
  • Any wheels that show signs of being mounted on tires or used, will not be subject to return for credit.
  • Wheels must be returned within 30 days of the issuance of the RMA.
  • Returns will be refused and returned freight collect if received without a proper RMA number visible on the outside of each package.
  • No returns will be accepted on new merchandise after 30 days of original invoice date.
  • We will not accept any COD shipments for returned merchandise. COD returned packages, or any bill recipient packages will be refused.
  • Freight charges will be charged to the customer for any return to stock or refused items.
  • All returns may be subject to a 20% restocking fee for any non-defective products.
  • We will not accept returns on any Closeouts or Special-Order products such as Raceline Billet, Raceline Forged or custom-colored wheels.
  • The cost of the return shipping is to be prepaid by customer. Return shipping and any handling fees are non-refundable.
  • If you have questions regarding your return, please contact us by email at info@racelinewheels.com
How do I cancel an order that was already placed?

Please reach out to 800-529-4335 as soon as possible to inquire about cancelling an order.  Be ready to provide the order number.

What happens if I order the wrong part and need to exchange it?

Please reach out to 800-529-4335 as soon as possible to inquire about exchanging an order.  Be ready to provide the order number.

What happens if my customer cancels the order and I need to return the items?

Please reach out to 800-529-4335 as soon as possible to see about cancelling an order.  Be ready to provide the order number.

Alternatively, you can send an email to orders@racelinewheels.com to initiate the return


How do I find the right center cap? 

You can find the center cap you need by searching for the wheel style and selecting the associated part number. The part number for the center cap will be listed in the wheel specifications information section. In most cases you should be able to click on the displayed cap part number and purchase it directly.

 What is the fastest way to get help?

Call us at 800-529-4335